I’ve known about the Birchmere Theater for at least six months now, perhaps a little more. For the past seven years that we’ve been coming down regularly to Fredericksburg, VA, we weren’t paying attention to the live music scene here, spending all of our music time in NY. That all changed when we saw The Wailin’ Jennys at Gravity Lounge in Charlotesville, VA on November 17th, 2007.
Ever since that event, I have at least paid a little attention to what’s going on in VA when we’re down here. Over time, I noticed that lots of artists that we truly love play the Birchmere. In reading about it, it sounded like a great place to see a show, and many famous artists claim their start at the Birchmere.
We nearly went there a few months ago, I think to see Ricky Skaggs (one of our favorites). One of our hesitations was that it was a general admission type of place. That can always be a risk. Many of our favorite places in NYC are general admission as well. While it can be annoying (and at times even painful), at least we know the drill at those places, and we play whatever game we need to in order to get good seats (most of the time). In the end, we decided not to risk it for Ricky, with other factors tipping the scale as well.
A while ago, I noticed that the Dan Tyminski Band was scheduled at the Birchmere on March 1, 2008 (last night). We love Dan Tyminski. He’s the primary guitar player in Union Station of Alison Krauss and Union Station Featuring Jerry Douglas fame. He’s also the voice of George Clooney (well, the singing voice) ๐ in the movie Oh Brother Where Art Thou?
We saw Alison Krauss and Union Station at the Beacon Theater. Dan Tyminski was awesome that night, as were all of the members of Union Station. That included the bass player, Barry Bales, who is now the bass player for the Dan Tyminski Band as well. Not only is he an incredible bass player, he sings harmony on many numbers and his voice is fabulous!
We decided to take the plunge and get tickets. The night before we saw the Jennys at Gravity Lounge, we had dinner with two of the single employees at Zope Corporation. We asked them if they wanted to join us for the Jennys, but both had plans. They both indicated interest in being invited to a future event.
So, when we decided to see the Dan Tyminski Band, Lois send out a blind invitation to a number of the single people in the company that had expressed an interest in live music in the past. Two of them were available and interested, so we bought four tickets.
Because I didn’t know anything about the Birchmere, I made some assumptions, which (of course) turned out to be wrong. I gathered a list of 10 restaurants that were all very close to the theater, and sent links to three of them to the two guys. They both picked Lilians (which was likely my first choice as well). Here is how the one review (linked above) begins:
This place is rad. Imagine a squad of fine latin women dressed in short black skirts and revealing tops serving drinks and awesome Salvadoran and Mexican cuisine.
When I mentioned this to another friend of mine, he said “Sounds like a Spanish Hooters!” Indeed, I wonder why two single guys, roughly half my age, would have any interest in eating at Lilian’s? ๐
Yesterday morning, I did something that I should have done before I asked them where they wanted to eat. I went to the Birchmere website, and read their FAQ. I immediately found out that this place is like most of the general admission places in NYC, meaning they serve dinner at the place. That’s one of the few positives about general admission. You have to show up very early, but at least you can relax, eat, drink and enjoy yourself without then rushing to make it to the show.
Unfortunately, we never got to experience the Spanish Hooters directly, but perhaps, some day. I love Mexican food, enjoyed the one Salvadoran meal I’ve ever had, and now feel the overwhelming need to report back to my loyal readers whether the rest of the review is accurate as well. ๐
So, we picked up the two guys and headed north, early. My plan was to get there by 5pm when the ticket doors open, then perhaps wander around the neighborhood a bit, returning at 6pm when the theater doors open. The best laid plans…
I have a GPS (I’ve written about it before, when mentioning that it was one of the best gifts I’ve ever been given). I set the address and off we went. When I was coming up on the exit, I was telling a story. I heard the GPS telling me that I needed to make a left, but she’s often a little late with the voice prompts, and I was certainly late in following the directions. I missed the exit. No biggie, because the GPS always tells you what to do.
The only problem was that we ended up crossing the Potomac River into Washington, D.C, before she guided us back (yes, since the voice in the GPS is female, Lois and I believe that the GPS itself is a woman) so the detour was much longer than expected. We didn’t get to the theater until roughly 5:15pm. We received ticket number I11, and had no idea whether that was good or bad.
Different than all of the other general admission places that we’ve been to in NYC, there is a very large indoor space at the Birchmere, where you can comfortably wait until the 6pm doors open. There is a bar, but no pressure to buy any kind of drink. Lots of seats (tables and benches). What an incredibly nicer way to treat your early arrivers than in NYC, where we stand like idiots in a line on the sidewalks outside of our favorite clubs…
We relaxed and chatted. The 45 minutes passed quickly. At 5:57pm, they announced how the numbers (our I11) worked. They called out every single number, in order, so there was no reason to rush the door. Wow, exactly as the FAQ explained it, and on time like clockwork. Regular readers will know that my appreciation for this type of behavior is over the moon.
The Birchmere understands the two most critical rules of customer service:
- Communicate clearly with your customers and prospects (set expectations!)
- Deliver the exact experience that you communicated
Could it be any simpler than that? No, but it’s the rarest of companies that delivers even #1 (the easy one!), and you can count on one hand the number of companies that then deliver #2…
They started last night with H49. That meant that we would have a bit of a wait to be called, but it shouldn’t be too brutal. That was correct. H49-H99, then I00-I11. Roughly 15 minutes, I think. But, we were indoors, seated, and knew exactly when we would be called. More than acceptable.
When we got into the theater, we immediately liked what we saw. The layout was similar (with some very significant differences) to BB King in NYC. Lots of tables, most seating 12 people (some smaller tables as well). Nothing was left near the stage, but there was an empty table for 12 2/3’s of the way back on the left side of the stage, with what appeared to be a fantastic view of the stage. We grabbed the first two seats on either side of the table and settled in.
We ordered drinks and food (mostly comfort food, burgers, BBQ, chili, salads, etc.). Food was wonderful (I had the pulled pork BBQ sandwich with homemade chips and spicy coleslaw). Everyone liked their meal. Service was excellent.
I am pretty sure that the concert was sold out, but there was a seat or two empty, likely from people who ended up simply not showing up after buying their tickets. I tried to guess the number of people, and my guess was 600 tops, but definitely between 500-600. BB King seats 400, and this place seemed to seat more (not that it was larger, but BB King has the bar inside, where the space at the Birchmere was filled with tables).
The show started at exactly 7:30pm, as advertised. The band came out to wild applause, and began playing fairly quickly. They were instantly awesome. Five people on stage. I’ve covered two of them already (Dan and Barry Bales). From left-to-right, here were the remaining three players: Ron Stewart, Adam Steffey and Justin Moses.
Ron Stewart primarily played the banjo (amazingly), but also played a mean fiddle on a couple of tunes. Ron reminded me of poker superstar Daniel Negreanu, and I couldn’t get the image out of my mind of a poker-playing banjo player. Ron talked a bit, but never sang a single note. Ron is one of the best banjo players I have ever seen/heard. Bela Fleck is perhaps considered the best, and we’ve seen him, and perhaps he’s better, but Ron is close. We’ve also seen Ricky Skagg’s banjo player, and he won banjo player of the year six times.
Adam Steffey played the mandolin, brilliantly. He was also incredibly funny, reminding both Lois and me of Bill Engvall. He only sang on one song (lead!). He was great, with a very deep voice, but perfectly pitched. It was surprising to me (after hearing him) that he didn’t participate more in the vocals. Adam is one of the greatest mandolin players I’ve ever heard/seen. He is so clean it’s amazing. He’s fast too.
Unlike the Ron Stewart vs Bela Fleck comparison above though, I think that Chris Thile is even more incredible than Adam. That’s not to take anything away from Adam. It’s like comparing Tiger Woods to Phil Mickelson. Phil’s no slouch, and neither is Adam. ๐
Justin Moses played the fiddle (mostly), but also played the banjo and the dobro. He was masterful on all three, but in particular, was amazing on the fiddle. He sang harmony all night with Dan and Barry, and hit a lot of high notes perfectly.
The five of them are all amazing talents individually, who blend together to form a perfect bluegrass band. I should mention that Dan sang his heart out all night. He is also an extraordinary guitarist, but last night, he gave 99% of the solos to the rest of the band, and only played lead guitar in two or three numbers, and those were short licks. He anchored the music with great rhythm guitar all night, along with Barry’s amazing bass playing.
As amazing as Union Station are (and they are truly amazing), many of Alison Krauss’ songs are very slow, and sometimes quiet. Talented musicians can shine on those numbers as well, but more up-tempo numbers give them more opportunity to show their wares.
Last night, there wasn’t a slow song in the bunch. Every single song had a driving beat (with no drum in sight!), with energy that had every person tapping their feet or swaying their heads, that had them sweating their little hearts out on stage. It was simply fabulous.
The crowd erupted into a standing ovation at the end of the show, and they played one song for an encore without leaving the stage in between.
I went up to one of the staff after the show and asked what the seating capacity was. 500, so I was correct on my estimation of the range. ๐
After the show, Lois bought two DVDs (one by Ron Stewart and the other by Adam Steffey), and three CDs. None of these merch items are cheap, but it’s one of the most direct ways to support the artists, so we try to do it! Lois then stood in line (she was roughly 15th in a line that ended up getting very long!) and got all five of our goodies signed by the respective artist. Of course, since she’s so unselfish, she had each of them sign it To Hadar. Awwwwww, she’s so sweet. ๐
We had a fantastic time. We would go see the Dan Tyminski band or any of the individual members again in a heartbeat. We will definitely go again to the Birchmere. It won’t be hard to find a reason to go there, since they have top act after top act. For example, one week ago, David Bromberg and the Angel Band played there. Al Jarreau was there on Feb 12th (two days before we saw him in NYC). Acoustic Alchemy was there in early February (one of my all-time favorite groups) but we were in NY and couldn’t make that show.
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